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Posted by / 29-Jun-2020 16:01

However, when it came time to bill my card, I received a notice that notice that my *card was rejected.

Knowing that I had previously entered my new card info I went to my account to research the issue and found that not only did they not bill the new card as I had expected, but they also charged me a late fee.

Today, Suddenlink is the 6th largest cable broadband provider in the US.

They currently provide service to over 1.5 million subscribers. Answer 3: Suddenlink was founded by Jerald Kent in February 2003.

I said perhaps if its such a problem as he says they should consider changing the protocol and the policy that is apparently causing so many complaints. I was still registered for “auto-pay”, and they had my new credit card showing there on my account.

However, they did not notify me about the month wait before it would work, and there was no notification that I would incur late fees unless I pay manually at the next billing cycle.

Where are the leaders who know how to take responsibility and correct what is clearly a dysfunctional policy?

He told me he agrees its unfair, and that he hears this exact complaint from others “all the time”…

I figured this mistake could easily be cleared up by a phone call to customer service. I was told that it takes a least a month before suddenlink would start using my new card, and that the late fee could NOT be reversed.

I could not believe they could actually have a no exceptions policy…

as he tried to consulate me, saying that he “wished” he could reverse the late fee, but corporate policy prevents him form that.

He even stated that since this problem happens all the time, it would be too much to expect them to refund so many fees. When I entered the new credit card, there was NO statement warning me it could take a month for suddenlink to enter the new card data into their billing process.

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In 20, the company completed a large nationwide backbone project. They also began to partner with Ti Vo to offer Premiere DVRs.